Travel Terms & Conditions 2020/2021
The following Terms and Conditions govern the relationship between you, the passenger („You“), and us, Amadeus River Cruises, LLC (referred to herein as “Amadeus”). By booking a cruise with us, You agree to be bound by these Terms and Conditions („Terms and Conditions“) as we may amend them from time to time. Notwithstanding the foregoing, the transportation of passengers and baggage on a vessel of the Amadeus fleet, all of which are not owned by Amadeus River Cruises, LLC, is also governed by the Terms and Conditions of the Passenger Ticket Contract.
To make a booking please contact Rivers & Roads on 02 9977 3900 or 1300 662 995, email email@example.com, visit website www.Amadeus-rivercruises.com.au, or contact your preferred travel agent. You must ensure names used to make a booking are exactly as appear in passports. Any name/initial or spelling changes made after booking confirmation may result in supplier-imposed fees or you being unable to travel. A booking is accepted when Amadeus River Cruises issues a written booking confirmation. It is at this point that a contract between Amadeus River Cruises and you comes into effect on these conditions. We reserve the right to refuse any booking prior to us issuing a booking confirmation. If we do not accept your booking, we will refund any payments you have made, but we will have no further liability to you.
A non-refundable deposit of 30% of each tour, is required to secure your place on each tour within 7 days of booking, capped at a maximum of $750 per person, per tour. For tours that include domestic flights or permits, payment in full for these services is required at time of booking and is non-refundable. Some hotels may require pre-payment in peak seasons. You will be advised of this at time of booking. For bookings under the value of $500, full payment is required to secure your place.
Final payment is due no later than 90 days prior to the departure date of your first tour unless otherwise specified. Bookings made less than 60 days prior to the embarkation or departure date must be paid in full on confirmation of the booking. We are under no obligation to remind you when payments are due. If the balance is not paid in time, we reserve the right to cancel the booking and retain the deposit.
Visa, MasterCard, and American Express are accepted and attract a merchant fee of 1.1%
In cases of cancellation by you, Amadeus River Cruises, LLC has the right to collect and retain, and you agree to pay the following cancellation charges, calculated either as a flat-rate amount or as a percentage of the travel price and dependent on the number of days left until the planned departure date:
Days Before Departure
|121 days and more prior to Departure Date 10% of total cruise fare per person (full deposit)|
|120-90 days prior to Departure Date 50% of total cruise fare per person|
|89-60 days prior to Departure Date 80% of total cruise fare per person|
|Less than 60 days prior to Departure Date 100% of total cruise fare per person|
|Cancellations must be made in writing via email to firstname.lastname@example.org. Cancellation invoices are due for payment upon receipt. All days shall be calculated pursuant to the time zone of the location where the vessel departs.|
CANCELLATION, TERMINATION AND RIGHT TO REMOVE PASSENGERS BY AMADEUS RIVER CRUISES, LLC:
Amadeus reserves the right to cancel a cruise at any time, or to have a passenger removed from a vessel in the following instances:
a) Without notice, if the passenger disrupts the execution of the travel or if his/her behavior is dangerous, harassing, abusive, threatening or otherwise disruptive to others or to himself or herself, or is not in accordance with these Terms and Conditions or the Terms and Conditions of the Passenger Ticket Contract, applicable rules or regulations, or the instructions of staff or crew members. In the event of such removal, Amadeus is entitled to recover the full cruise fare and, such passenger may be left at any port or place the vessel calls without any liability of Amadeus or its representatives. Amadeus shall not be required to refund any portion of the cruise fare paid by any passenger who is removed under the terms of this paragraph, nor shall Amadeus be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Amadeus shall be entitled to recover from the passenger any costs or expenses incurred by Amadeus, its representatives, or the crew members in the removal of the passenger or the exercise or enforcement of this clause.
b) If, by two weeks prior to the Departure Date, the advertised minimum number of passengers has not been reached, which is 80 passengers per cruise and, in the case of shore excursions, 25 persons, or whatever other minimum number of passengers has been indicated for the cruise or service concerned, or there is otherwise insufficient reservations or demand for the cruise, excursion or service. In all such cases Amadeus shall promptly inform the passenger of the cancellation and forward to him/her its withdrawal statement. All payments received by Amadeus from a passenger for such cancelled cruise will be reimbursed promptly to such passenger. Amadeus will not reimburse the passengers for any expenditure made in expectation of the cruise taking place.
c) If, by four weeks prior to the Departure Date, there has been a material unforeseen increase in the costs of the Departure Date through no fault of Amadeus. All payments received by Amadeus from a passenger for such cancelled cruise will be reimbursed promptly to such passenger.
REDRESS AND DUTIES TO CO-OPERATE
If travel services are not provided as contracted or are disrupted as a result of the fault of Amadeus then the passenger may demand redress in accordance with these Terms and Conditions and the Terms and Conditions of the Passenger Ticket Contract. Nevertheless, the passenger has a duty to co-operate in that he/she must do whatever he/she can reasonably do to contribute to remedying the disruption and to keep any losses that may arise as low as possible or avoid them completely. He/she has a particular duty to advise Amadeus and the tour operator’s representative immediately of any possible complaints.
ACTS OF GOD, STRIKE, OR OTHER CONDITIONS BEYOND CONTROL
a) Before the cruise starts: if execution of the cruise is materially made more difficult, jeopardized, prevented or impaired as a result of extraordinary circumstances that were unforeseeable at the time of entering into the contract and for which Amadeus is not responsible, then the tour operator or Amadeus may cancel, delay or alter the cruise prior to the start of the cruise, and Amadeus shall not be liable for such cancellation, delay, alteration, or other inability to perform. Such circumstances include war, strikes, civil unrest, epidemics, and government directives (such as requisition of accommodation or of means of transportation), embargoes; natural disasters, and accidents; and damage to the vessel (especially to the hull and engines, etc.) or other occurrences that are equivalent to the examples mentioned above in their effect (force majeure). All payments received by Amadeus from a passenger for such cancelled cruise will be reimbursed promptly to such passenger.
b) After the cruise has begun: if the circumstances specified above come about after the cruise has begun then the tour operator or Amadeus may cancel, delay, or alter the remainder of the cruise, and Amadeus shall not be liable for such cancellation, delay, alteration, or other inability to perform. In that case, Amadeus shall, as a consequence of the cancellation, take the necessary measures and see to the return transportation of the passenger insofar as that is agreed in these Terms and Conditions and the Terms and Conditions of the Passenger Ticket Contract and is not precluded by the force majeure circumstances. If the contract is terminated Amadeus has the right to a claim only for reimbursement of the costs of the services that have been provided. The passenger must bear the additional costs of the return transportation and/or other necessary measures.
c) Changes in the water level: unusually low or high river water levels may cause changes to the itinerary, possible re-embarkation on another vessel or transfer(s) by coach or rail, or even to a shortening of the cruise. Amadeus, the tour operator and the vessel’s captain sometimes have to take such decisions quickly. Such measures may not justify cancellation, termination or withdrawal from the contract by the passenger; and passengers may not derive from them any claims on the tour operator or Amadeus, including, without limitation claims for monetary damages.
All passengers must have passports valid for six months following disembarkation and necessary visas when boarding. Passengers are advised to check with their Travel Agent or their Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, passengers will be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Amadeus River Cruises accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements.
TRAVEL INSURANCE PROTECTION
After receipt of deposit for a cruise by Amadeus, all changes to the cruise are subject to a $36 charge per change. See section above under Cancellation Policy for additional details on situations which are classified as cancellations rather than changes.
Due to the nature of our cruise itineraries, Amadeus vessels do not maintain facilities or services for children. On all cruises minors under the age of 18 must be accompanied and share a cabin with a parent, legal guardian or other responsible adult over the age of 21. We regret that we cannot accommodate children under 8 years of age, and we reserve the right to limit the number of minors under the age of 18 years on board.
We welcome guests with special needs. Guests who have any medical, physical or other special needs must contact their travel agent or Amadeus directly to obtain specific information. All vessels and coaches are equipped to European standards. Vessel operators will, under appropriate circumstances, permit passengers to use motorized scooters and wheelchairs that satisfy criteria confirmed by Amadeus. In all cases passengers must understand and accept that the vessels do not have lifts permitting easy access from deck to deck, and that some decks are multilevel and/or have significant thresholds. Accordingly physically disabled passengers may need the services of a responsible adult, and should be aware that crew availability to assist them is often severely limited.
The Amadeus ships described in our brochure and other publications are operated by Danubia Kreuzfahrten GmbH / Vienna-Austria.
Amadeus acts solely as a Sales Agent/Preferred Supplier for the above-mentioned operators of the vessels described in this brochure. Amadeus neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or operators or their respective employees, agents or contractors in regard to the cruises described herein.
Amadeus accepts no liability or responsibility, whether caused by railroad, boat, aircraft, motor coach or any other conveyance, for any injury, damages, loss, accident, delay or irregularity which may be caused either by reason or defect, through the acts, omissions or defaults of any company or person, or in carrying out the arrangements of the cruise, as a result of any cause beyond the control of Amadeus River Cruises. Guests specifically release Amadeus River Cruises from all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, vessel owners or operators, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. All arrangements made for tour participants with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant’s own risk. Medical personnel are independent contractors. Amadeus specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit supplier’s liability). Under no circumstances shall Amadeus be construed as a carrier under a contract for safe carriage of the passenger or his or her belongings. Amadeus and the owners and operators of the vessels identified in this brochure shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, as well as any other applicable laws limiting liability. Amadeus and the owners and operators of the vessels shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to Amadeus and the owners and operators of the vessels.
REFUSAL OF PASSAGE
Amadeus shall not be required to refund any amount paid by any passenger who must leave the cruise prematurely for any reason, nor shall Amadeus or the owners or operators of the vessels be responsible for the lodging, meals, return transportation or other expenses incurred by such passenger.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our Confirmation Invoice. This contract is made on the terms of these booking conditions, which are governed by Australian Law.